Refractories, and POSDATA. We didn't neglect our customers either,
expanding our Six Sigma program to every stage of the value chain.
With nearly 1,000 projects under monitoring at the end of Wave 3,
we're now pushing ambitiously ahead in Wave 4 with the launch of
over 800 new projects that will make innovation an integral part
of daily life throughout our organization in 2004.
Manufacturing Satisfaction
Launched in 2002, our manufacturing execution system refresh project
is now putting in place a highly scalable web-enabled manufacturing
network that integrates and standardizes the myriad operational
processes at our integrated steelworks. Based on our best manufacturing
processes, this state-of-the-art network will enable us to achieve
maximum operational efficiency, allowing workers to spend more time
on creative analysis and decision-making tasks as it creates a fertile
environment for Six Sigma and other ongoing initiatives.
Covering all 81 plants and 47 storage yards at our two steelworks,
the execution system is the first by a domestic manufacturer to
be programmed in the platform-independent Java language using a
component-based development methodology. Phase one of the refresh
project encompassing our raw materials handling, ironmaking, and
chemical treatment operations was launched in January 2002 and completed
in Gwangyang in December 2003 and in Pohang in January 2004. When
the rest of the new manufacturing network comes online in December
2004, our POSPIA integrated information system will become a seamless
conduit between our marketing department and mills, sharply focusing
our value chain on meeting the customer's quality, delivery, and
information needs.
Expanding Innovation
Six out of eight remaining PI-1 follow-up projects were successfully
completed in 2003.
Our expanded balanced scorecard system now extends from the enterprise
to the department level, enabling us to more effectively align and
monitor individual department objectives and performance with strategic
corporate objectives.
Our new supplier relationship management system is now enhancing
competitiveness across the supply chain, complementing the strategic
sourcing capabilities of our e-procurement platform by providing
greater accuracy and efficiency in supplier evaluation as well as
timely decision-making information.
Our new customer relationship management system consolidates all
customer information in a single database, enabling us to deliver
tailored customer service as part of our customer touchpoint strategy.
Our new knowledge management system systematically brings together
knowledge and information scattered throughout the enterprise, enabling
us to enhance work performance and accelerate the implementation
of Six Sigma and other key business strategies.
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