Employees can also seek guidance from department heads or ethics
leaders, or directly phone or e-mail their questions or violation
reports to the department.
With the introduction of the new code, we also embarked on an aggressive
training and PR program to build consensus for our goal of ethical
excellence. Early on, we conducted two company-wide workshops that
played a key role in fostering awareness and active participation.
We consistently promoted the new code through the company newspaper,
intranet, and website. We selected and trained ethics leaders in
each division and department to mentor their colleagues. We also
made corporate ethics an integral part of many of our training programs,
including new employee orientations. An online corporate ethics
course is now available on-demand via the POSCO e-learning system,
enabling employees to challenge and measure their ethical awareness
and sensitivity.
Perhaps the most crucial and difficult challenge in adopting the
new code was enlisting the support of our business partners. CEO
Ku-Taek Lee sent letters to each of our affiliates, customers, suppliers,
and partners explaining the new code and requesting their cooperation
in abiding by it. We also followed up the letters with orientation
meetings to avoid misunderstandings about the new standards, particularly
our strict prohibition of traditional gift giving and receiving
practices associated with major holidays, to avoid all appearances
of improper influence in our business relationships.
Cultivating Credibility
In 2003, we put a lot of effort into upgrading the supporting infrastructure
and quality of our investor services. On the infrastructure side,
we created a database with key information on major fund managers,
analysts, and potential investors. On the quality side, we began
actively utilizing our corporate knowledge management system and
data warehouse as a communications resource as we applied Six Sigma
methods to improve service quality, resulting in more timely and
accurate business information for both analysts and investors.
Starting with Seoul in January, we held our annual CEO Investor
Forum meetings in five key financial markets to review our 2002
corporate performance and preview our 2003 plans and prospects.
Our busy year on the road also saw us participate in eight major
investor conferences as well as hold over 250 one-on-one meetings
with fund managers and buy- and sell-side analysts.
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